Wrong cartridges sent for HP Envy 6455e

[sad48]

I belong to the Ink service where they send me ink when my printer is low. They are sending me ink, supposedly, for a HP Envy 6400e series, and my printer is a HP Envy 6455e, which did not take the ink they sent me. Anyone else have this issue? How do I fix this issue?

[Kumar0307]

@sad48, Welcome to the HP Support Community! I’m here to help.

HP Envy 6455e printer belongs to HP Envy 6400 printer series. Hence, the ink cartridges are the same and are compatible.

Do you get any errors? Insert one ink cartridge at a time and check for the defective ink cartridge.

Check if the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

Kindly perform the steps mentioned in this document - Ink cartridge error

If the issue persists, please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

Hope this helps! Let me know how it goes. 

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Have a great day!