Wrong size printer cartridge received

[Asanka1]

The ink cartridge ran out for the first time.  The ink cartridges I received from Instant Ink are larger and don't fit in the printer. The cartridge doors won't close. 

cartridge that came with the printer instructing to replace with 305 or 305XL.However size is small.

cartridge that came from Instant Ink:  67/305 and large in size

[Raj2111]

Hi @Asanka1 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.
 

Please follow these steps:

To replace the cartridges : 

1. Check that power is on. 

2. Remove the old cartridge. a. Open the cartridge access door

. 

b. Open the latch on the cartridge slot. And then remove the cartridge from the slot. 

3. Insert a new cartridge. 

a. Remove the cartridge from packaging. 

b. Remove plastic tape using the pull tab. 

NOTE: Do not touch the electrical contacts on the cartridge. c. Slide the new cartridge in the slot and close the latch until it clicks. 

4. Close the cartridge access door. 

NOTE: The HP printer software prompts you to align the ink cartridges when you print a document after installing a new ink cartridge.

Ensure the cartridges are installed correctly. Sometimes reseating them can help.

Ref to user manual, Click here

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support