Yellow ink not printing

[Ernst4812]

I have lost the yellow ink about 50 pages after refilling with HP ink, cleaning through 3 levels has not helped

[Raj_05]

Hi @Ernst4812,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If the yellow ink on your HP Smart Tank 530 Wireless All-in-One printer is not printing, even after performing cleaning through three levels, here are some troubleshooting steps you can try.

Check Ink Levels

• Verify the ink levels visually on the printer's ink tanks. If the yellow ink tank appears full but isn't printing, there may be an airlock or clog in the system.

Print a Test Page

• Print a test page from the printer's control panel to see if the issue is specific to yellow ink or affects other colors as well. This will help confirm if it's isolated to the yellow cartridge.

Manually Clean Printhead

• Turn off the printer and disconnect the power cord.
• Open the printer, locate the printhead assembly, and gently clean the yellow printhead nozzle with a soft cloth and distilled water (or a lint-free cloth).
• Reinstall the printhead and turn on the printer. Try printing again.

Check for Air Bubbles in the Ink Line

• Sometimes air bubbles can block ink flow in the Smart Tank system. Try tapping the ink tank gently to release any trapped air.

Use the Printer's "Power Cleaning"

• Some HP Smart Tank printers have an advanced "Power Cleaning" feature accessible through the printer’s maintenance menu. Run this if available.

Ensure Nozzle Vent is Unclogged

• Check that the nozzle vent on the yellow ink bottle is not blocked. A blocked vent can prevent proper ink flow.

Run a System Reset

• Perform a factory reset on the printer. This can sometimes resolve software or print queue issues:
  1. Turn off the printer.
  2. Hold down the Power button for about 10 seconds.
  3. Turn it back on and attempt to print again.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support