after fitting a new ink cartridge.Printer shows the error code E O

[davechap]

HP DeskJet 2700e

I have inserted a new colour cartridge and it won't work.

[Sneha_01]

Hi @davechap 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP DeskJet 2700e is showing an error code E0 after fitting a new color cartridge, here are some steps to troubleshoot the issue:

1. Check Cartridge Compatibility:

• Ensure that the cartridge you installed is compatible with your printer model. Double-check the packaging or specifications.

2. Remove and Reseat the Cartridge:

• Turn off the printer and unplug it.
• Remove the new cartridge and check for any protective tape or packaging that might still be on it.
• Reinsert the cartridge firmly until it clicks into place.

3. Reset the Printer:

• With the printer powered on, unplug it from the power source.
• Wait about 60 seconds, then plug it back in and turn it on.

4. Check for Obstructions:

• Open the printer cover and check for any debris or obstructions in the cartridge area that might be blocking the movement.

5. Inspect the Print Head:

• Check the print head for any clogs or dried ink. Clean the print head with a soft, lint-free cloth if necessary.

6. Update Firmware:

• Ensure your printer firmware is up to date. You can do this through the HP Smart app or the HP support website.

7. Try a Different Cartridge:

• If possible, try installing a different color cartridge (preferably one that you know works) to see if the issue is with the cartridge itself.

8. Check Printer Status:

• Make sure there are no other error messages on the printer display that might indicate a different issue.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support