all in one envy wireless 7164 printer

[SPC14]

I can’t fully open the cartridge access door. I’m afraid to force it to open! Envy 7164 all-in-one wireless printer.

[Anand_Andy]

Hi @SPC14,

Welcome to the HP Support Community

I understand you are facing some difficulties with your HP ENVY Photo 7164 All-in-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

Please refer to this document to help you understand how to open the ink access door.

If the carriage is jammed then please refer to this document.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[SPC14]

Thank you for responding! The issue is that the cartridge door only opens up partially. Not enough to change the ink. I am afraid if I force it open, I will break it. Thanks

[Anand_Andy · Accepted solution]

@SPC14,

Thank you for your response, I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!