app not opeining

[am1700]

trying to open smart app - get blank screen - want to check cartridge ink level

[Hawks_Eye · Accepted solution]

Hi @am1700 

Welcome to the HP Support Community! We're here to help you get back up and running.

If you're experiencing a blank screen when trying to open the HP Smart App, follow these troubleshooting steps to resolve the issue:

Step 1: Restart Your Device

• Restart your computer or mobile device: This can resolve temporary memory issues or hang-ups affecting the app's performance.

 

Step 2: Update HP Smart App

• Check for updates: Ensure that you have the latest version of the HP Smart App installed. You can check for updates in your app store or through the HP Smart website.

 

Step 3: Clear App Cache

• Windows or macOS:
  • Navigate to your system's settings and find the option to clear cache or app data.
• Mobile Devices (Android/iOS):
  • Go to the app settings and select the option to clear the cache.

 

Step 4: Reinstall HP Smart App

• Uninstall and reinstall the app:
  • Uninstall the HP Smart App from your device and then reinstall it from the respective app store.

 

Step 5: Check Network Connection

• Ensure network stability: Confirm that your device is connected to a stable Wi-Fi network or internet connection, as network issues can affect app loading.

 

Step 6: Check Operating System Compatibility

• Verify OS compatibility: Ensure your device's operating system is compatible with the HP Smart App's requirements. Update your OS if necessary.

 

Step 7: Alternative Methods to Check Ink Levels

If the issue persists and you need to check your ink levels, try the following:

Printer's Control Panel:

• On many HP printers, you can check ink levels directly from the printer's control panel. Look for an ink icon or option in the display menu.

Using Printer Software:

• If you have HP printer software installed on your computer, open it and navigate to "Estimated Ink Levels" or a similar option to check your ink status.

By following these steps, you should be able to address the blank screen issue with the HP Smart App.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Hawks_Eye]

@am1700 

A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 😊

Regards, 

Hawks_Eye