bad ink cartage

[johnlaw1032]

I bought a #63 ink replacement and when I put it in it did not work, saying it was not the cartage for my printer, went back and bought another one that works. Unable to speak with live person will never buy another HP product again

[VikramTheGreat]

Hi @johnlaw1032,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

That sounds incredibly frustrating, especially when you just want your printer to work without hassle. and issues like incompatibility errors or cartridges not being recognised appear on the HP printer.

Here are a few possible reasons why the first cartridge didn’t work:

• Region Locking: Some HP cartridges are designed for specific regions, and if your printer was purchased in a different country, it might reject certain cartridges.
• Firmware Updates: HP occasionally releases firmware updates that block third-party or older cartridges.
• Defective Cartridge: Sometimes, even genuine cartridges can be faulty.

If you ever run into this again, here are some troubleshooting steps:

1. Check Compatibility – Make sure the cartridge matches your printer model. You can verify compatibility here.
    
2. Reset the Printer – Turn off the printer, unplug it for a few minutes, then restart.
    
3. Clean the Cartridge Contacts – Dust or ink residue on the cartridge chip can cause recognition issues. A gentle wipe with a lint-free cloth might help.
    
4. Try a Hard Reset – Some users have fixed cartridge issues by performing a factory reset on their printer.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[johnlaw1032]

did not work, never buying HP products again, asked 10 times for  a phone number to speak with a live person.Never got one

screw them