bad ink cartridge

[Maxwellnetball]

I have bought more than one HPXL  301 ink cartridge and cannot print from them. I have tried all the usual fixes but when I put a third cartridge in it worked. Cannot afford to lose all this money!

[Jay_G24]

Hi @Maxwellnetball,

I'd like to help!

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[Maxwellnetball]

Hello my printer is the HP DESKJET 3000

The third cartridge is still working but I've wasted the money on two HP cartridges, one being XL.

Maxine Hawker

[Jay_G24]

I’d recommend you contact HP Phone Support in your region for replacement options.

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Hope this helps!

Keep me posted!