• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎09-13-2024 09:52 AM

HP Recommended
Product: HP OfficeJet Pro 9020 All-in-One Printer

I purchased a HP office jet pro 9020 on Amazon a few months ago.  Printer worked great.   Then I found out 964 ink that came with it is no longer manufactured.   HP website instructions are to use 962 ink.   So I purchased from office depot and I get the incompatible ink error.  

 

The printer power on/off does not work.   Reset the printer does not work.  HP Smart still does not recognize 962 ink.  It still states 964 ink as only compatible.

 

I saw a youtube video telling me to enable bidirectional support, but that is greyed out.   signed on as admin and that did not help.  Maybe because I'm working remote.   the 9020 printer is in Mexico and I'm in the US today.

 

I love that printer.   This is not my fault.   But there is not a solution and I should get a refund.

 

I see reference to a regional reset, but the printer has always been in Mexico and it worked perfectly with the 964 ink.   I don't speak Spanish, so Mexican HP support will not work with me.  

 

If there is a 'secret driver software' for the HP office jet 9020 printer, I need this software that clearly accepts 962 ink and states it in the 'HP Smart' icon.

1 REPLY 1

‎09-13-2024 09:55 AM

HP Recommended

In addition, I can't print a test page.   My yellow and blue and deplete and the printer will not print.   When I put in all 962 ink, the incompatible ink error makes the printer non functional.

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.