black cartridge not communicating with printer hp envy photo 7855

[HoneyPop]

black cartridge not communicating with printer hp envy photo 7855

[Raj_05]

Hi @HoneyPop,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If the black cartridge is not communicating with your HP Envy Photo 7855, try the following steps.

Check Cartridge Installation:

• Open the cartridge access door.
• Ensure the black cartridge is correctly installed and seated properly.

Clean Cartridge Contacts:

• Remove the black cartridge and gently clean the contacts (gold or copper-colored areas) on both the cartridge and inside the printer using a lint-free cloth or cotton swab lightly moistened with water.
• Allow them to dry before reinserting the cartridge.

Check for Ink Levels:

• Make sure the black cartridge has sufficient ink. Sometimes low ink levels can cause communication issues.

Update or Reinstall Printer Software:

• Ensure your printer software and drivers are up to date. Visit the HP support website to download and install the latest version.

Perform a Printer Reset:

• Turn off the printer and unplug it from the power source. Wait for about 60 seconds, then plug it back in and turn it on.

Replace the Cartridge:

• If the above steps don’t resolve the issue, the cartridge itself may be faulty. Try replacing the black cartridge with a new one to see if that fixes the problem.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support