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‎03-25-2023 08:36 AM - last edited on ‎03-25-2023 08:51 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 8025 All-in-One Printer

Hi, I was sent a replacement small black print cartridge and the letter doesnt say what issue is trying to be solved.  I did not call in a printing problem.  The case number is [Personal Information Removed].    Typically Instant Ink sends a large black cartridge.  This came with an envelope to return the failed part, which I didn't know there was one.  My dashboard says the case is closed.

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1 REPLY 1

‎03-26-2023 12:28 AM

HP Recommended

Hi @scotteri,

 

Welcome to HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.  

 

Please click on it. I hope this helps resolve this issue completely, Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say

 

Take care and have a great day ahead!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
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