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‎12-29-2020 10:09 PM

HP Recommended
Product: HP photosmart plus series B209
Operating System: Microsoft Windows 10 (64-bit)

Everything was working well until black ink started printing grey.  The same happens with copies. I checked ink level and it was high. But I replaced the black ink cartridge just in case something went wrong with the cartridge that had been in. I've aligned the print heads and have cleaned the print heads.  The problem occurs on both of  the computers connected to the printer.

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1 person had the same question
1 REPLY 1

‎01-08-2021 01:21 PM

HP Recommended

@EPL50

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/in-en/document/c01770033

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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