black is printing blurry

[KCL8]

Did several cleaning cycles but black keeps printing blurry

[VikramTheGreat]

Hi @KCL8,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your HP DeskJet 2820e All-in-One Printer is printing blurry black text even after several cleaning cycles. Here are some steps you can take to further troubleshoot and resolve the issue:

Troubleshooting Steps

1. Check Ink Levels
   • Low ink can cause poor print quality. Use the HP Smart app or printer control panel to check ink levels.
      
2. Align the Printhead
   • Misalignment can cause blurry prints.
   • You can align the printhead using the HP Smart app or from the printer settings menu.
      
3. Use the HP Print Quality Diagnostic Page
   • Print a diagnostic page to identify print quality issues.
   • This can help determine if the problem is with the black cartridge or the printhead.
      
4. Clean the Printhead Manually
   • If automatic cleaning didn’t help, you may need to clean the printhead manually.
   • Follow HP’s guide carefully to avoid damage.
      
5. Use Genuine HP Ink Cartridges
   • Non-HP or refilled cartridges can sometimes cause print quality issues.
      
6. Try a Different Paper Type
   • Low-quality or incompatible paper can cause ink to bleed or blur.

For more help, please use the link shared: HP DeskJet 2600, 2700, 4100, 4800 printers - No black ink, wrong colors, other print quality issues ...

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[KCL8]

Did all of the cleaning steps, also manually. Didn't work. Contacted HP and got new cartridge.

Thanks for suggestions.

KCL8