black line down the page when I scan from ADF only

[teclady45]

I have tried cleaning and resetting the printer, but when I scan from the ADF there is a black line about 1/4" wide going down the page. Can anyone help me get rid of this line? If I scan from the glass there is no line. HP Office Jet pro 9015 I use windows 11.

[Dragon-Fur]

@teclady45 

Welcome to the HP Community --

Lines, Dirt, Tiny Specs during Scan or Copy

If the dirt is on the outside..

Use a flashlight (torch in the UK); shine the light at an angle along the glass.

Clean, clean, clean the glass panel(s)

AND

Use a tiny brush to sweep all along the edges of the glass.

Clean the white cover sections above ADF and Glass (flatbed).

More help, presented in order to be considered / completed:

Resolve scan quality problems on HP printers

Step 2 - Clean the ADF

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