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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎05-05-2025 03:06 PM

HP Recommended
Product: HP ENVY 5540 All-in-One Printer

Black printing missing lines or streaky

1 REPLY 1

‎05-06-2025 02:04 PM

HP Recommended

Hi @Frank0728,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Use Original HP Ink Cartridges: Ensure that you are using genuine HP ink cartridges as third-party cartridges can sometimes cause print quality issues.

Check Estimated Ink Levels: Verify the ink levels. If cartridges are low, consider replacing them. You can check the ink levels through the printer software or the printer control panel:

From Printer Control Panel: On the home screen, touch the ink icon to view estimated ink levels.

From Printer Software (Windows): Open the HP printer software and click on "Estimated Ink Levels".

Paper Quality: Make sure you are using high-quality HP paper or papers that adhere to the ColorLok® standard to ensure the best print quality.

Align Ink Cartridges: Align the ink cartridges to ensure high-quality output. You can do this from the printer software or directly from the printer display:

  • From Printer Control Panel: Load Letter or A4 plain paper, touch Setup, and then touch Align Printer and follow the on-screen instructions.

Clean Ink Cartridges: If the diagnostic page reveals streaks or missing portions of the text, clean the ink cartridges automatically.

  • From Printer Control Panel: Load Letter or A4 plain paper, touch Setup, and then touch Clean Cartridges and follow the on-screen instructions.

Print a Diagnostic Page: If the cartridges are not low on ink, print a diagnostic page to determine if there are any hardware issues with the cartridges.

Check for Updates: Ensure your printer firmware is updated. You can check for updates through the HP website or the printer software.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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