black not printing when specified B/W print - report was RED

[dimubajohn]

black not printing when specified B/W print - report was RED

[A_Gayathri]

Hi @dimubajohn,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP OfficeJet Pro 8025 All-in-One Printer is printing a report in red when you’ve specified black and white printing, this could be due to several reasons. Let's troubleshoot:

Steps to Fix the Issue:

Check Ink Levels:

• Make sure your black ink cartridge isn’t empty or running low. If it is, the printer might substitute colors (like red) for black.
• You can check ink levels on the printer’s display or in the HP Smart app.

Run a Printhead Cleaning:

• If your black ink cartridge isn’t empty, but black ink isn’t printing, it might be a printhead issue.
• On your printer's control panel, go to Settings > Printer Maintenance > Clean Printhead. Run this a few times if necessary.

Check Print Settings:

• Ensure that the correct settings are selected on your Mac for black and white printing.
• When you go to print, open the Print dialog box and select Black & White under print options.

Update Printer Firmware: Update the firmware on an HP printer

• Sometimes outdated firmware can cause unexpected behavior. Check for firmware updates from HP Smart or the HP website and install any available updates.

Remove and Reinsert the Black Cartridge:

• Sometimes a poor connection can prevent the black ink from being used. Turn off the printer, remove the black cartridge, and clean the copper contacts gently with a lint-free cloth. Reinsert the cartridge and restart the printer.

Test Print Using Another Device:

• Try printing the same document from a different device or application to rule out software issues.

Reset the Printer:

• If none of the above steps work, perform a hard reset by turning off the printer, unplugging it from power, waiting for 60 seconds, then plugging it back in and turning it on again.

Refer to this document: HP OfficeJet Pro 8025 All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

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