bypass use setup cartridges error

[pixelmonkey306]

I am trying to do a complete reset of this printer. Have only had it a few months, it wanted new ink (refused to print even though there was some left) got new cartridges and now it wants the old ones back in (which have already been chucked). 

Already have 90 minutes into fixing this between making updates, new drivers..nothing works.
Please advise...

[Betty0610]

@pixelmonkey306

Welcome to the HP Support Community.

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[Chatty2021]

I have the same issue, could you please send me the link ? Thanks

[SibKhatru]

I have the same issue, could you help me out too?

[Jay_G24]

Hi @Chatty2021,

I'd like to help!

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Betty0610]

@SibKhatru

Welcome to the HP Support Community.

Which Printer do you have?

Let us know 🙂

Thanks!

[SibKhatru]

@Betty0610

I have a OfficeJet Pro 9012

[Betty0610]

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!