can't purchase ink, can't print with just black ink

[Alicia_H10]

It's impossible to purchase colored ink 902 for office jet 6958 and you can't print without colored ink even if you have black ink.  Is there a way to change that?  Are customers going to be forced to purchase new printers since there is no supply?

[Dragon-Fur]

@Alicia_H10 

We have this to offer:

HP OfficeJet Printers - 'Incompatible' or 'Defective Cartridge' message

This document applies only to these HP Officejet and Officejet Pro printers that use HP 910, 912, 914, 915, 902-905, or HP 935 ink cartridges:

• HP Officejet 6810, 6820, 6950, 6960, and 8010 printer series
• HP OfficeJet Pro 6230, 6830, 6960, 6970, 8020, and 8030 printer series

Thank you for participating in the HP Community.

Reminder:  The Community is not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

[alfsuperglide]

I also cannot find ink and will soon be dead in the water.  HP is an awful company to deal with and you can't even get through to a human being unless your machine is still under warranty.  Has anyone had luck using after market non-HP ink cartridges?

[Jay_G24]

Hi @alfsuperglide,

I'd like to help!

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Alicia_H10]

Hi.  I'm not getting an incompatible message.  I cannot use my printer since I can't purchase colored ink.  I recently purchased the XL 902 in black thinking at least I could print using no colored ink but alas, HP doesn't allow that on this printer.

If this continues, I'll be forced to purchase a new printer (even though my works perfectly) because i can't print in black and there is a shortage of colored ink.

[Jay_G24]

Hi @Alicia_H10,

I’d recommend you contact HP Phone Support in your region to purchase ink cartridges.

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Have a great day! 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!