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‎05-11-2023 02:33 AM

HP Recommended
Product: HP Officejet Pro 8630 e-All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Bought all new cartridges and error messages wrong cartridges/damaged cartridges. It is now stuck on damaged cartridges and I cannot access service menu.

1 REPLY 1

‎05-13-2023 07:30 PM

HP Recommended

Hi @trev72,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

To access the service menu on an HP Officejet Pro 8630 printer, you can try the following steps.

 

  1. Make sure that the printer is turned on and idle.
  2. On the printer control panel, touch the Home button.
  3. Touch the "Support" icon, which looks like a question mark in a circle.
  4. Touch the "Service Menu" option.
  5. If prompted, enter the printer's PIN, which is typically 12345678.
  6. The service menu should now be displayed on the control panel.

 

If these steps do not work, it is possible that the service menu on your printer has been disabled or locked by the printer administrator.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
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