cannot print

[Cheriw]

Have always been able to print with the NON HP print cartridge and now I cannot

[VikramTheGreat]

Hi @Cheriw,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

We understand how frustrating it can be when your printer, which previously worked with non-HP cartridges, suddenly stops printing. That moment when you're ready to print and the machine refuses it can feel like your workflow has hit a wall.

Why This Is Happening

Your HP printer is equipped with dynamic security, which means it is designed to work only with cartridges that have HP original chips or circuitry. Over time, HP releases firmware updates to improve performance and security. These updates may block non-HP or refilled cartridges, even if they worked before.

You may see messages like:

• “Cartridge Problem”
• “Used or Counterfeit Cartridge Detected”
• “Non-HP Chip Detected”

This is not a malfunction; it’s a security feature designed to protect your printer and ensure consistent print quality.

What You Can Do

1. Check for Cartridge Compatibility

Visit www.hp.com/go/learn about supplies to understand which cartridges are compatible with your printer and how to identify genuine HP cartridges.

2. Use Genuine HP Cartridges

HP recommends using original cartridges to avoid compatibility issues and maintain warranty coverage. You can verify authenticity using the HP Sure Supply app or the QR code on the cartridge box.

3. Check for Firmware Updates

Sometimes, firmware updates may block non-HP cartridges. You can check your printer’s firmware version and update it here: 👉 Official HP® Support

4. Troubleshoot Cartridge Errors

If you're seeing error messages, follow HP’s official troubleshooting steps: 👉 HP ink cartridge issues including, incompatible, missing and not recognized errors | HP® Support
👉 Troubleshooting ink cartridge and printhead issues | HP® Support

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat