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- Printer Ink Cartridges & Print Quality
- cant access the print cartridges on HP Lazer jet MFP M28 pri...

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06-21-2022 09:51 AM
Operating System: Microsoft Windows 10 (32-bit)
I need to replace the ink cartridge on my printer, but I cannot gain access to the cartridges as there is a stationary plastic cover over them and I cannot figure out how to open(lidt) it up to access the cartridges.
1 REPLY 1
06-21-2022 12:24 PM
First, you need to lift the scanner upwards, when the scanner is in the up position you have access to the toner door you lift them to access the toner.
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