cant find printer colour options

[Borogirl]

HP Envy 4524, my printer is only printing in black and white although i have installed a new colour cartridge i cant find the change colour options

[Raj_05]

Hi @Borogirl,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP Envy 4524 printer is only printing in black and white even though you've installed a new color cartridge, there could be several reasons for this issue. Here are some troubleshooting steps to help you resolve it:

Check Cartridge Installation:

• Ensure that the color cartridge is correctly installed. Remove it and reinsert it to make sure it's properly seated.

Printer Settings:

• Open the document you want to print.
• Click on "File" and select "Print."
• In the print dialog box, make sure that "Color" or "Automatic" is selected for the print settings. The option may be under a dropdown menu called "Printer Properties," "Advanced," or something similar depending on your operating system.

Check Printer Properties:

• Go to your computer's Control Panel or System Preferences (depending on your operating system).
• Locate and open "Devices and Printers" (Windows) or "Printers & Scanners" (Mac).
• Right-click on your HP Envy 4524 printer and select "Printer Properties" or "Options & Supplies."
• Look for a "Color" or "Grayscale" option. Make sure "Color" is selected.

Update or Reinstall Printer Drivers:

• Outdated or corrupted printer drivers can cause printing issues. Visit the HP support website to download and install the latest drivers for your printer model.

Check for Software Settings:

• Some printer software applications that come with HP printers have settings to print in black and white by default. Check these settings and change them if necessary.

Printer Firmware Update:

• Check if there's a firmware update available for your printer on the HP support website. Sometimes, firmware updates can resolve printing issues.

Clean the Cartridge Contacts:

• If you suspect a connection issue, clean the electrical contacts on both the color cartridge and the printer. Turn off the printer first, then remove the cartridge and gently clean the contacts with a lint-free cloth.

Test Print:

• Try printing a test page from your printer. Most printers have a built-in test page option in their menu or via a combination of button presses on the printer's control panel. Refer to your printer's manual for instructions.

By following these steps, you should be able to identify and resolve the issue causing your HP Envy 4524 printer to print only in black and white.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support