carriage jam and cartridges “damaged”

[hmvd]

so i was attempting to take out the empty carting for my printer but there are two errors that keep popping up. a carriage jam and that the printer can’t recognize the cartridges. at first the leftmost cartridge popped out of it’s place and won’t go back in, and in the process of getting it to go back now all the color cartridges are out of their place and won’t go back in. but i also can’t remove them because the tray won’t move to the left.  have also checked for any debris in regards to the carriage jam and there is nothing in the way anywhere

[Kumar0307]

@hmvd, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to print due to this error. Kindly perform the steps mentioned in this document - Carriage jam or E3 error

Also, check for any jams inside the printer - Paper Jam Error

To resolve ink cartridge errors, refer to - Ink cartridge errors

If the issue persists, I'm afraid this is a hardware failure. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

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