carrier not moving

[Amepe12]

Hello , i just purchased an hp smart tank 7300. I was having printing quality issues and tech support decided it was necessary to switch a printerhead. A new one was sent, but now when I open the door, the carrier does not move to the center. I’ve contacted tech support, but after an hour of trying to fix it we got disconnected. Any help is appreciated.

[VikramTheGreat · Accepted solution]

Hi @Amepe12,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Since your HP Smart Tank 7300 had a printhead replaced and now the printhead carrier won’t move to the center when you open the door, it’s likely stuck in a firmware lock, mechanical jam, or setup-incomplete state.

Here’s what you can try:

1. Power Cycle the Printer

1. Turn off the printer using the power button.
2. Unplug the power cord from the wall and the printer.
3. Wait 60 seconds.
4. Plug it back in and turn it on.
5. Open the access door again and check if the carrier moves.

2. Check for Obstructions

• Open the access door fully.
• Use a flashlight to inspect the printhead path.
• Look for:
  • Bits of paper
  • Packing material
  • Loose cables or clips
• Gently move the carrier left or right if it’s stuck (only if the printer is off).

3. Confirm Setup Completion

If the printer thinks setup isn’t complete, it may lock the carrier:

• Check the display for any setup prompts.
• Use the HP Smart app to confirm setup is complete.
• If prompted, reinstall the printhead and follow the on-screen instructions.

4. Update Firmware

• Go to HP Smart Tank 7300 series | HP® Support.
• Enter your model: HP Smart Tank 7300.
• Download and install the latest firmware update.

5. Reset the Printer

If nothing works:

• Press and hold the Cancel + Wireless buttons together for 10 seconds.
• This triggers a soft reset and may unlock the carrier.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat