cartridge black

[Cesar_Pereira]

I bought an ink cartridge in Jun/24 and the cartridge stopped working with 50% black ink charge, I would like to know how the warranty of this cartridge works?

[Asfiya03]

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Could you kindly confirm If you have subscribed to instant ink account?

Take care and have a good day.

Asfiya03

HP Support

[Cesar_Pereira]

Sim eu assinei a conta

[VikramTheGreat]

Hi @Cesar_Pereira,

Thank you for visiting our English HP Support Forum. We are only able to reply to posts written in English. To ensure a quick response it would be advisable to post your question in English.

Take care and have a great day ahead!

VikramTheGreat

HP Support 

[Cesar_Pereira]

Hello, I signed up for the account.
When I contacted support in Brazil today, they informed me that since the cartridge is less than 30% full, it is not possible to exchange it.

[VikramTheGreat]

Hi @Cesar_Pereira,

May I know if have you registered for the HP instant ink account, or using regular HP ink cartridges, let me know

Please help us with the Printer serial number or the product number in a private message for further assistance.
 

Here is the link to find the product number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.
 

VikramTheGreat

HP Support

[Cesar_Pereira]

Send message

[Cesar_Pereira]

Hello,

any news?