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- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- cartridge error

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02-22-2021 06:04 PM
I have just bought the 7155 printer. There were no setup cartridges inside. I got a couple new ones yet the printer is stating that there is nothing in the printer. Please help.
I have gone to youtube for help but there no solution that I could find.
02-25-2021 05:38 AM
@Angie086, Welcome to HP Support Community!
To bypass the message on the printer the only option left is to perform an OOBE reset and re-initialize the printer.
The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.
I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.
Let me know if this helps.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee