cartridge no longer communicates printer

[Djok60]

Hi,

The HP304 black cartridge no longer communicates normally with my printer.

A message appeared on the screen and the printer is blocked.

I have performed the reset as well as cleaning the cartridge and printer contacts but it did not work.

How can I get the damaged cartridge replaced please?

Regards,

Djok60

[Raj2111 · Accepted solution]

Hi @Djok60 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

Here’s how you can go about getting a replacement:

1. Check Warranty and Support Options

• If your printer or cartridge is still under warranty, you can reach out to HP Support for a free replacement.
• Visit the HP Support website and look for warranty information related to your printer and cartridges.

2. Contact HP Support

• You can contact HP Support directly for assistance. They can guide you through the process of getting a replacement cartridge.
• Use the following steps:
  • Go to the HP Support website.
  • Select Contact Support and choose your region.
  • You may need to provide details about your printer model and the issue you’re facing.

3. HP Instant Ink Subscribers

• If you're subscribed to HP Instant Ink, you may be eligible for a replacement cartridge through that program. Log in to your account to manage your subscription and report the issue.

4. Purchase a New Cartridge

• If the cartridge is out of warranty or the support options don’t work for you, you can purchase a new HP 304 black cartridge from authorized retailers or online stores.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support