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‎09-22-2021 11:28 AM - last edited on ‎09-22-2021 12:19 PM by Retired

HP Recommended
Product: envy 6230
Operating System: Chrome OS

I have just taken the new 6230 out of the box and am trying to set it up - it keeps saying there is a cartridge problem but they came with the printer - have taken out / put back in / switched on & off...please help

Category:
1 REPLY 1

‎09-26-2021 11:05 AM

HP Recommended

Hi@slowlydrivenmad,

 

Welcome to the HP Support Community!

 

I understand you are having issues with inserting the ink cartridges into the printer. HP recommends using HP ink cartridges. Using recycled or non-HP ink cartridges may or may not work. HP cannot guarantee its functionality.

 

Insert one ink cartridge at a time and check for the error to identify the defective ink cartridge.

Make sure the plastic tape if any, is removed from the new ink cartridge before placing it in the printer.

 

Perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

If the issue persists, please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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