cartridge size too large for printer

[CosmicSunshine]

I have been sent cartridges that are too long for my printer.  Has anyone else had this problem?  I had a long discussion over the phone and did everything asked but still they do not fit.  I was told new ones were on the way and they would fit.  They do NOT fit.  I see this problem is not uncommon so I will get on to HP again when they open.  It is frustrating when they seem not to believe me!

[Dragon-Fur · Accepted solution]

@CosmicSunshine 

Welcome to the HP Community.

I wonder how we can help if you are being sent the wrong cartridges for your printer.

We are not associated with the HP Store nor do we have any direct contact with HP Instant Ink.

It seems odd - especially if the issue is repeating.  ?

How-to document (includes how to install the ink cartridges)

HP DeskJet, ENVY 6000, 6400 Printers - First Time Printer Setup 

The cartridges listed for your printer

Print cartridges

Number of print cartridges

2 (1 each black, tri-color)

Replacement cartridges

3YM61AE HP 305 Black Original Ink Cartridge (~120 pages yield); 3YM62AE HP 305XL Black High-Yield Original Ink Cartridge (~240 pages yield); 3YM64AE HP 307XL Black Extra High-Yield Original Ink Cartridge (~400 pages yield); 3YM60AE HP 305 Tri-Color Original Ink Cartridge (~100 pages yield); 3YM63AE HP 305XL Tri-Color High-Yield Original Ink Cartridge (~200 pages yield). Actual yield varies considerably based on content of printed pages and other factors. For details see http://www.hp.com/go/learnaboutsupplies

References / Resources

Product Specifications for the HP ENVY 6010 All-in-One Printer (5SE20B) 

Replace HP inkjet printer cartridges

 User Guide

Starting on Page 59

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 6010 All-in-One Printer 

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[CosmicSunshine]

Thank you.  They have sent a size that fits now.  I was just wondering if anyone else had the same problem and I found out it was not uncommon.  Now it is sorted.  Thanks for your help.

[Dragon-Fur]

@CosmicSunshine 

You are welcome.

The replenishment process is largely automated - yes, mistakes are possible if something becomes tangled.

Good that it's fixed.

Happy Printing.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"