cartridge

[Barb7771]

I just purchased a Deskjet 2800e. The colour cartridge with the printer doesn't work and neither does the spare I bought. So frustrating.

[A_Gayathri]

Hi @Barb7771 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are experiencing issues with your HP DeskJet 2820e All-In-One Printer cartridges. It can indeed be frustrating when cartridges don't work as expected, especially when you've purchased a spare hoping to resolve the issue.

Here are a few steps you can take to troubleshoot the problem:

Check Cartridge Installation: Ensure that the cartridges are correctly installed in their respective slots. Sometimes, improper installation can lead to issues with recognition or functionality. Software and Drivers for HP DeskJet 2820e All-in-One Printer

Clean Cartridge Contacts: Remove the cartridges and clean the electrical contacts on both the cartridges and the printer carriage with a clean, lint-free cloth. Dust or debris on these contacts can interfere with proper communication.

Printer Software Update: Make sure that your printer's firmware and software are up to date. Sometimes, updating the printer's software can resolve compatibility issues with cartridges.

Cartridge Compatibility: Confirm that the cartridges you purchased are compatible with your HP DeskJet 2820e printer model. Using incompatible cartridges can lead to errors and malfunctions.

Refer to this document: HP DeskJet 2820e All-in-One Printer

I hope this helps. 

Take care and have a good day.

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