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‎07-14-2025 07:50 AM

HP Recommended
Product: HP OfficeJet Pro 9010e All-in-One Printer
Operating System: Microsoft Windows 11

cartridges are not communicating correctly with the printer

We had this Issue since three weeks 

all basic troubleshots are applied without any result . already changed it before and that is the orginal one 

We need an Urgent Support!

Thanks in Advance 

1 REPLY 1

‎07-16-2025 09:01 AM

HP Recommended

Hi @R149,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for your patience. If your HP OfficeJet Pro 9010e is showing a “cartridges not communicating” error—even with original HP cartridges and after basic troubleshooting—Let’s try a few advanced steps to try and resolve the issue:

1. Power Reset the Printer

  1. Turn the printer on.
  2. With the printer on, unplug the power cord from the back.
  3. Wait 60 seconds.
  4. Plug it back in and turn it on.

This clears temporary memory issues.


2. Clean Cartridge Contacts

  1. Open the ink cartridge access door.
  2. Remove the cartridges.
  3. Use a lint-free cloth slightly dampened with distilled water to gently clean:
    • The gold-colored contacts on the cartridges.
    • The corresponding contacts inside the printer.
  4. Let everything dry for 5 minutes, then reinstall the cartridges.


3. Check for Firmware Updates

Outdated firmware can cause cartridge recognition issues.

4. Use HP’s Virtual Assistant for Cartridge Issues

HP offers a guided tool that can:

  • Diagnose cartridge communication problems.
  • Check the warranty status of cartridges.
  • Offer free replacements if eligible.

🔗HP ink cartridge issues including, incompatible, missing and not recognized errors | HP® Support

 

I hope this helps.

 

Take care, and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

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