cartridges blocked for containing a non-HP chip (HP Color LaserJet MFP M283cdw (97F6B9))

[jpsmith8488]

Hi,

I would greatly appreciate any advice you wish to share to help me solve the following issue. I have used several BCYM toner cartridges from a non-HP manufacturer for about three years without any difficulty. Yesterday when I replaced the black toner cartridge, the message shown below appeared. I tried restarting the printer, using 4 new cartridges from a different non-HP manufacturer, and running the HP printhead cleaning routine, all without success. I suspect that the latest firmware update is the root cause. Is there a workaround for this problem? I have tried contacting the cartridge manufactures but have not been able to find their contact information. 
Thank you,

Justin Smith

Printer display

[sandytechy20]

@jpsmith8488 

Welcome to the HP support community.

I understand that you are getting non HP ink cartridge, I am glad to assist you.

The indicated cartridges have been blocked by the printer firmware because they contain a non-HP chip or non-HP circuitry. This printer is intended to work only with new or reused cartridges that have new or reused HP chips or circuitry.

Replace the indicated cartridges to continue printing

Refer to this HP document for more assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.