• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎11-14-2023 01:44 PM

HP Recommended
Product: HP ENVY PRINTER 4500
Operating System: Microsoft Windows 11

I rarley use my printer anymore and I wasn't too surprised when it said cartridge problem.  I replaced both black & color cartridges, but it still says "at least one of the cartridges has a problem."  I went into HP site, but all of my products are gone and I am not able to add them (problem just for today, I hope). It will not let me go any further with my direct HP question without a product on file.  I need to print something tonight for a customer, but I can't.  Does anyone have an idea how to fix this?  I have already cleaned the contact for the ink cartridges, but the same error comes up.  

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.