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‎07-02-2021 06:34 PM

HP Recommended
Product: HP Offircejet Pro 8035
Operating System: macOS 10.15 Catalina

My replacement cartridges for my HP Officejet Pro 8035 are not communicating with my printer. I tried all the fixes, none worked, so I was sent a new set--the same thing is happening with these. Help!

Category:
1 REPLY 1

‎07-05-2021 07:35 AM

HP Recommended

@jrcorb, Welcome to the HP Support Community!

 

I understand the ink cartridges are not working. To assist you better, what is the error you get?

 

Perform the steps mentioned in this document to resolve this issue - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

If you have already replaced the ink cartridge and the error persists, I'm afraid this could be a hardware issue with the printer. 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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