catridge problem

[kamsoul101]

it says to remove and reinstall indicated cartridge ....etc which i did and i even got a new one and still says the same message... cleaned everything .....etc but still get the same message ..... HELP,,,

[Kuroi_Kenshi]

Hi @kamsoul101,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Check Cartridge Compatibility

Ensure that the cartridge you are using is compatible with your printer model.

• Review the cartridge numbers specified for your printer model in the user manual or on HP's website.

2. Reset the Printer

Resetting the printer can sometimes resolve cartridge recognition issues.

1. Turn the printer off.
2. Unplug the power cord from the printer and the wall outlet.
3. Wait for at least 60 seconds.
4. Plug the power cord back into the wall outlet and the printer.
5. Turn the printer back on.

3. Clean the Electrical Contacts

Dirty or obstructed contacts can prevent the printer from recognizing the cartridge.

Remove the Cartridge:

• Open the cartridge access door and wait for the carriage to move to the center.
• Press the tab on the cartridge and remove it.

Clean the Cartridge Contacts:

• Hold the cartridge by its sides, bottom pointing up.
• Locate the electrical contacts (four small rectangles of copper or gold-colored metal) on the cartridge.
• Wipe the contacts with a dry lint-free cloth or dry swab.

Clean the Contacts Inside the Printer:

• Locate the electrical contacts inside the printer (a set of four copper or gold-colored pins).
• Wipe these contacts with a dry lint-free cloth or dry swab.

CAUTION: Ensure that the cleaning process is quick as leaving cartridges outside for too long may result in damage.

1. Reinstall the Cartridge:
   • Insert the cartridge into the correct slot until it clicks into place.
   • Close the cartridge access door.

4. Update Printer Firmware

An outdated firmware can sometimes cause recognition issues with cartridges.

1. Go to HP Customer Support - Software and Driver Downloads.
2. Enter your printer model number and follow instructions to download and install the latest firmware.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,