change from Instant print

[basha210]

Help!  i am no longer involved in the HP instant print program.  I have recently replaced the black and magenta with store bought cartridges.  The previous Instant Print for blue and yellow are still in place but low.  I just tried to print and received an error message stating "cartridge cannot be used until enrolled in HP instant ink".  My options?  I do not want to enroll in instant ink.  TY

[Dragon-Fur · Accepted solution]

@basha210 

Welcome to the HP Community Forum.

You must remove all the Instant Ink cartridges after the subscription is cancelled / terminated.

Reference:  HP Instant Ink - Cancel Your HP Instant Ink Service

No worries - you never owned the Instant Ink cartridges.

All Instant Ink cartridges remain the property of HP.

Return the cartridges in the same Return envelope you use for depleted cartridges.

HP will take care of proper recycling and handling of the unused product.

If you don't have an envelope to return left over cartridges, another can be requested.

Start Here:

  Recycle your cartridges

Next,

Comments, questions, objections, need information you cannot find online?

Your faster option:

Contact HP Instant Ink Support during business days and hours available in your region.

OR

You may choose to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not always faster – our Community is not  HP Instant Ink Support   – Waiting generally works.

Things that are Instant Ink

Start…

Instant Ink >> Details / How-to / Articles

>>>> Contact Information  <<<<

Active subscription?

Contact Instant Ink Support from within your Instant Ink Account

OR

Instant Ink Support >> HP Instant Ink Support   

Instant Ink - Chat

Instant Ink Support Website – Read…

HP Instant Ink - Support, Enroll, FAQ, Terms of Service Contract

Not your home site?  Click the Flag to change to your region.

Scroll down – As available in your region, look for contact number on the webpage.

AND

Examples of the Terms of Service Contract for various regions

NOTE:  Terms of Service Document includes phone contact information

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

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Lots of  information – Instant Ink

Check through the Website  FAQ

and

Start here:  Get HP Instant Ink Support

Section

• Your ink  - including sections Where is my ink or toner? / Why are my cartridges so big?
• Your HP Instant Ink account – including Section Manage your account when you replace your printer
• Your printer connections  

Scroll to bottom of web page >>  Section – Details -- Documents

Articles - Examples

  HP Instant Ink Help - Enrolling in HP Instant Ink

  HP Instant Ink Help – Solve Problems

  HP Instant Ink Help - Manage your account

  HP Instant Ink Help - Manage your ink or toner

  HP Instant Ink Help – Review your bill

 HP Instant Ink - Cancel Your HP Instant Ink Service

 Recycle your cartridges

 HP Instant Ink - Page Count Is Not the Same as Actual Pages Printed

 How do I fix a Printer not connected to the internet message?

 INSTANT INK PLATINUM The All-Inclusive Printer Subscription from HP  

 Scroll down to the FAQ – READ Everything

What is an HP Instant Ink Platinum subscription?

HP Instant Ink Platinum is a printer subscription program with an all-inclusive monthly payment. This payment includes the printer, 24/7 hardware support, next-business-day replacement warranty, and CarbonNeutral usage certification. The subscription also includes a new printer every two years.

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Thank you for participating in the HP Community --

People who own, use, and support HP devices.

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Question / Concern Answered, Click "Accept as Solution"