changing regional settins for my HP Envy 4500 prionter

[Mark3181]

I have the same problem as Alextherouge that Irwin6 provided advice about solving.  My responses to the questions are:

Which country did you move from and to?  France to the U.S.

Do you have the ink cartridges for both regions?  Yes.

Do you have a printer USB cable or is it connected wirelessly?  Wirelessly.

Do you have the printer full feature software or the HP smart app and drivers installed on your PC?  Yes.

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac?  Windows 11

2) Confirm the printer model.  HP Envy 4500.

What I'm not sure about is how to get this information to Irwin6 or some other support person who can help me reset the device.  I've confirmed I can access that page .

[Gaya1239 · Accepted solution]

Hi @Mark3181,

Welcome to the HP Support Community

I'd like to help!

I understand you moved and the printer is not accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Mark3181]

Thanks for the guidance, which solved the issue and allowed me to use my printer again.

[Gaya1239]

HI @Mark3181,

That's great! I am happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!

Gaya1239 

HP Support