clean printheads on HP Smart Tank Plus 551?

[Jessica68788]

My HP Smart Tank Plus 551 printer seems to have a clogged print head. When I look online for a solution, it says there is a "toolbox" button and a "clean printer heads" button in the software, but there isn't. I even tried downloading the software again but it looks exactly the same. Thanks in advance.

[Raj_05]

Hi @Jessica68788,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand that you're facing an issue with your HP Smart Tank Plus 551 printer, and you're unable to find the "toolbox" or "clean printer heads" button in the software. It's important to note that printer software and interfaces can vary based on the operating system and printer model, and HP may update its software over time. Here are some steps you can take to address a clogged print head.

Manual Cleaning: Before attempting any manual cleaning, make sure your printer is turned off and unplugged from the power source.

a. Inspect the Print Head: Open the printer cover and carefully inspect the print head for any visible clogs or dried ink. If you see any, you can attempt to gently clean them using a lint-free cloth and distilled water. Be extremely cautious not to damage the print head.

b. Remove and Clean the Print Head (if removable): Some printers have removable print heads. If your printer's print head can be removed, follow the HP instructions to take it out and clean it. Be sure to follow the recommended cleaning process precisely.

Software Cleaning: If you can't find the "clean printer heads" option in the software, try these steps:

a. Check Printer Properties: Right-click on your printer in the "Devices and Printers" or "Printers & Scanners" menu on your computer. Look for a "Properties" or "Printer Preferences" option. In some cases, the print head cleaning function might be available there.

b. Use HP Print and Scan Doctor: HP provides a tool called "HP Print and Scan Doctor" that can help diagnose and resolve printing problems. Download and run this tool, and it may offer solutions for your print head issue.

Update Printer Software: Ensure that you have the latest printer drivers and software installed. Visit the HP website, search for your printer model, and download the most recent software and drivers for your operating system.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support