colors not printing but full-HP Smart Tank 615

[Diana45]

My Smart Tank 615 is only printing in black - the color is very pale pinkish purple. I have cleaned the cartridges bur alignment is unsuccessful even after scanning the page. The containers show full  (I can see it too) and so does the HP Smart app.

[Nal_NR · Accepted solution]

Hi @Diana45,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the printer not printing color.

Check the print settings

• Check the print and paper settings to make sure they match your print job.

• note:
• Print settings vary by operating system and software application.
• Paper Type: Select the type of paper you are printing on, such as photo paper or plain white paper.
• Print Quality: If you are dissatisfied with the quality of your printouts, increase the print quality.
• Paper Size: Make sure you select the correct paper size for your print job.
• Color or Black and White: If you want to print in black and white only, select the grayscale option.

For more information, go to Using the HP Smart App (Android, Apple iOS), Printing and Changing Print Settings (Windows) or Printing and Changing Print Settings (Mac).

Click here for the remaining steps.

Update the firmware. Click here

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.