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‎05-22-2025 08:13 PM

HP Recommended

Message on printer says,  "The indicated cartridges have been blocked by the printer firmware because they contain a non-HP chip. This printer is intended to work only with new or reused cartridges that have a new or reused HP chip.  Replace the indicated cartridges to continue printing. 

 

OK, so I purchased this cartridge that said it was compatible with my printer. wth. 

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1 REPLY 1

‎05-24-2025 08:46 AM

HP Recommended

Hi @LeahM69,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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