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‎05-30-2025 12:15 PM

HP Recommended
Product: HP DeskJet 2742e All-in-One Printer
Operating System: Microsoft Windows 11

Copy is not working for both option black & white and color

Print is also not working for black & white

Reply
1 REPLY 1

‎06-02-2025 07:10 AM

HP Recommended

Hi @Ganga06 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

It sounds like your HP DeskJet 2742e is having trouble with both copying and printing in black & white and color. Here are some troubleshooting steps to try:

 

Check Ink Levels

  • Open HP Smart or your printer’s control panel to check ink levels.
  • If ink is low, replace the cartridges.

Run a Printhead Cleaning Cycle

  • On the printer’s control panel, go to Setup → Printer Maintenance → Clean Printhead.
  • Run multiple cleaning cycles if needed.

Check for Paper Jams

  • Open the printer and inspect for any paper jams or debris.
  • Remove any stuck paper carefully.

Reset the Printer

  • Turn off the printer and disconnect the power cord for 60 seconds.
  • Plug it back in and turn it on.

Reinstall the Printer Driver

  • Uninstall the printer from Devices and Printers.
  • Download and install the latest HP DeskJet 2742e drivers from HP’s support page.

 

Since your printer is failing to copy and print in both black & white and color, cleaning the printhead and reinstalling the driver might help. Let me know how it goes—you're handling this issue with great patience! 🚀

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

 

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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