cyan blue print head is smearing and clogging. not printing after multiple cleanings

[jetfund]

cyan blue print head is smearing and not printing fully after multiple cleanings.

[zoey7886]

@jetfund, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Smearing and Incomplete Printing Issues for the Cyan/Blue Printhead on HP Officejet Pro 6830! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you are experiencing smearing and incomplete cyan/blue printing on your HP Officejet Pro 6830 e-All-in-One Printer after multiple cleanings, here are the steps to troubleshoot and resolve the issue:

Step One: Check the Alignment Page

1. Print an alignment page.
2. Ensure that the alignment patterns on the page are sharply printed. If the page is faded or streaked, proceed to Step Two to clean the printheads.

Step Two: Clean the Printheads

1. Open the printer's control panel and select the menu options to clean the printheads:
   • Press the Home button, navigate to Setup, and select Printer Maintenance.
   • Choose Clean Printhead.

Step Three: Print and Evaluate a Print Quality Diagnostic Page

1. After cleaning, print a Print Quality Diagnostic page:
   • Open the control panel, select Information, and then choose Print Quality Page.
2. Examine the page for defects such as white lines through the colored blocks. If defects are present, proceed to Step Four.

Step Four: Calibrate Linefeed

1. Open the control panel and select Maintenance.
2. Choose Calibrate Linefeed from the Print Quality menu.
3. Follow the on-screen instructions to complete the calibration process.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,