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‎03-28-2023 10:17 PM

HP Recommended
Product: HP OfficeJet 5212 All-in-One Printer

I purchased ink cartridges for my hp printer in 02/2023.  The black cartridge smeared any text I tried to print.  Today I bought another new #63 black cartridge and the problem is solved.  I attempted to return the defective cartridge to Walmart where I had bought it but they would not accept it as more than 30 days had elapsed since my purchase.  The defective cartridge is dated 2024/07/08.  I would like a replacement.

Category:
1 REPLY 1

‎03-31-2023 07:45 PM

HP Recommended

Hi @hippo12,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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