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defective ink cartridges

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HP blank ink cartridge 62
Microsoft Windows 10 (64-bit)

I have 2 new black ink cartridges (#62) that appear to be defective because my Envy 5660 will not align after I insert either one of the new cartridges.  The cartridges were from the same multi-pack.  After inserting a 3rd new cartridge from a different multi-pack, the printer aligned and is now working properly.  So apparently I received a bad batch.  How can I get these replaced?  I no longer have the original packing or sales slip so I can't take them back to the retailer.   And I can't seem to find the right HP link or phone number.  The HP support phone number ran me around in circles.  The virtual assistant chat box didn't help.  The warranties are supposed to be good until May 2021 on both cartridges.

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Welcome to the HP Support Community.


This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.


Please do check your inbox on the forums page for the private message.


If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!



Have a great day!

I am an HP Employee

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