e0 error on HP2710e

[Caroline_Bowman]

I have just purchased an HPDeskJet 2710e printer and connected to the internet.  I have enrolled for the subscription ink service. However, I cannot use it.  I get an e0 error message which flashes on the printer, even though the cartridges are those supplied with the printer and I have been able to print information pages with them.  I can't find anything on the HP website that helps with the problem.  Please help!

[Nal_NR]

Hi @Caroline_Bowman,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I’m sorry to hear about the issue with your new HP DeskJet 2710e printer. It must be frustrating to deal with the error message, especially when you’ve just enrolled in the ink subscription service. Let's try to resolve this together.

 

• Have you ensured that your printer’s firmware is up to date? Sometimes an update may resolve issues like this.
• Have you checked if the printer is properly registered with HP Instant Ink or if there’s any account issue that may be causing this?
• Does the error appear only when you try to print certain documents, or does it happen every time you try to print?

Check Ink Cartridge Installation:

• Even though you’ve printed an information page, make sure the ink cartridges are correctly seated. Remove and reinsert them to ensure they’re properly in place.

Restart the Printer:

• Turn the printer off and unplug it for about 30 seconds. Plug it back in and turn it on again to reset it. Sometimes this helps clear errors.

Verify HP Instant Ink Enrollment:

• Log into your HP Instant Ink account online and ensure your printer is properly registered. If there are any account issues, try resolving them and see if the error clears up.

Check for Firmware Update:

• Make sure your printer's firmware is up to date. You can do this by going into the printer settings or using the HP Smart app to check for any available updates.

If none of the above steps work, I would need a few details to check your Instant Ink account to make sure it is showing any error. 

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

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I hope this helps resolve this issue completely,

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.