[edit] HP offer free 1 month trial

[User_8050107]

I purchased a new HP Printer, The OfficeJet Pro 9010 series comes with one set of ink cartridges. I signed up for the instant ink supply and was given a 1-month trial. I also received a separate email stating free 1500 prints. To consume these 1500 prints, I finished the cartridges that come with the printer and I changed to the HP instant ink supply cartridges. I cancelled the instant ink supply package, and there is no outstanding bill. There is no email notification from HP, stating that the ink cartridges will be blocked. I only found out my ink cartridges were blocked (no cartridges detected) when I wanted to print. I am now unable to print. It is hard to search for help. The virtual assistant is useless, and not capable of handling my situation. I am confused with the terms, "Free" 1 month. Is it because I am using the cartridges that come with the printer that is why HP say "Free Trial"? [edit]

[Dragon-Fur]

@User_8050107 

Welcome to the HP English Community --

It's somewhat common that people think Free is free is free - and it is generally not that simple.

NOTE

If you wish to skip the how-to, details, important service contract and cancellation information, scroll down to "Your faster option".

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What is the Instant Ink Promotion / Trial ?

The offer is generally for a one month or longer trial to HP Instant Ink subscription service.

To get the trial, you must sign up, select a plan, and commit to the print-by-page subscription model.

An HP Instant Ink subscription is a contact for service - ink is included in that service.

The trial is a suspension of the monthly plan costs during the trial period.

The printer must be connected to the Internet (Web Services) during the Trial and for the duration of the contract.  Connection is used by service to monitor plan usage status and by the printer to request ink.

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Next...

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What is "Free Ink"?

There is no extra cost for ink.

Ink is provided as part of your subscription - use a drop or use a cup full, ink is included at no extra cost.

Important

After the initial Ink Kit is mailed out, ink is sent (only) when the printer notifies the service that ink is depleted and a shipment is needed.

• All ink activated by the plan and all ink sent to you works as along as the trail / subscription service is active.

and

• Subscription / Instant Ink remains the property of HP and should be returned to HP at close (termination) of the service contract.

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Who Benefits?

Instant Ink is an excellent service for those who print regularly, print high-density documents or artwork, or perhaps print lots of homework.  For example, those who benefit the most include Teachers, musicians, writers who like hard copy, large families, small business offices, community centers, churches, and others who love -- or need -- to print on paper.

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HP Instant Ink  - Support Website / Documents / Cancel & Contact Information

Start here >>>  How Instant Ink works

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Instant Ink Support Website

  HP Instant Ink Support - Website

Change Country / Region as needed

Scroll down to find phone contact information

It is important that you understand the Instant Ink cancellation / termination process and your responsibilities.

 >>> Open and read >>> HP Instant Ink - Cancel Your HP Instant Ink Service

Section Cancel your account

OR

Direct Link

 Cancel your account

Video – Cancel HP Instant Ink

 How to unsubscribe or cancel HP Instant Ink subscription

What if?

  HP Instant Ink - Stopping a cancellation

Recycle HP Instant Ink Cartridges / Subscription Cartridges

 HP Instant Ink - Recycle HP Instant Ink Cartridges

Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

 -- No Joy? 

Comments, questions, objections, or need information not found online at the  HP Instant Ink Support - Website ?

Your faster option

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

Reminder

Where available as an option, the phone number will display when the office is open for business.

Check to see when to call.

OR

Choose to continue to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our HP Community is not  HP Instant Ink support  – Waiting generally works.

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People who own, use, and support HP devices.

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