email from HP ref. Instant Ink subscription ref. Codice FGiscale threatening tocancel subscription

[DG631]

I have received a long email from HP requiring me to update my "Codice Fiscale (or Partita IVA)"  - whatever they are - or risk  losing delivery of my Instant Ink cartridges for which I subscribe.  Apparently after a long effort to contact someone via the chat line  it doesn't apply and they've received a few other like quiestions/concerns. Hopefully the powers that be at HP will wirthdraw the email and apologise to those like me who received it & the worry & wasted time it caused. It damages   the name of HP & its Instant Ink offer. It doesn't help matters that there is no email addrerss to which recipients can reply. Bad service.

[VikramTheGreat]

Hi @DG631,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for your response, and sorry to hear about the email. I do not have many details, but we can surely try to find and get all the help.

Please help us with the Printer serial number or the product number in a private message for further assistance.
 

Here is the link to find the product number: - Click here

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
 

VikramTheGreat

HP Support