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‎08-12-2025 09:06 PM

HP Recommended

My hp printer Pro MFP 477dw is giving me an error, since I changed the cartridges. 

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1 REPLY 1

‎08-14-2025 10:49 AM

HP Recommended

Hi @Jluna71,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding error code 0xc6fd0413 on your HP Color LaserJet Pro MFP M477dw!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Error code 0xc6fd0413 on your HP Color LaserJet Pro MFP M477dw could indicate a problem related to the toner cartridges or a communication issue within the printer. Here are some steps you can take to try to resolve the issue:

Ensure Correct Cartridge Installation

  1. Power Off the Printer: Turn off the printer and unplug it from the power source.
  2. Open the printer's toner access door: Carefully remove the toner cartridges and inspect them.
  3. Check for Protective Seals: Make sure that any protective strips or seals have been removed from the new cartridges.
  4. Reinstall the Cartridges: Gently place the toner cartridges back into their correct slots, ensuring that they are properly seated.

Reset the Printer

  1. Power On the Printer: Plug the printer back in and turn it on after reinstalling the cartridges.
  2. Perform a Reset: With the printer on, unplug the power cord from the back of the printer and wait for a minute before plugging it back in. Turn the printer on again.

Check for Firmware Updates

  1. Firmware: Ensure that your printer’s firmware is up to date, as updates can fix bugs causing issues like this. You can download firmware updates from the HP support website.

Inspect for Any Visible Damage

  1. Check Components: Look for any signs of physical damage or any foreign objects inside the printer that could be causing a problem.
  2. Paper Path: Ensure that there are no paper jams or obstructions in the paper path.

Try a Different Cartridge

  1. Verify Cartridge Quality: If possible, try replacing the new cartridges with another set to determine if the issue persists. Sometimes defective cartridges can cause such errors.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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