error code: 0xc19a0013

[Pegacys]

While using the printer, received error msg code: 0xc19a0013, MISSING OR Failed Printhead.  Since have not been able to use the printer. Tried shutting it off for well over 60 sec (Recommended) to reboot the system and have tried to re-install all the ink cartages without much success. please advise

[Garp_senchau]

@Pegacys. Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

The error code 0xc19a0013 on your HP OfficeJet Pro 8620 indicates a problem related to the printhead. This error might be caused by issues such as defective printhead, improper installation of the printhead, or problems with the ink cartridges. Here are steps to resolve this issue:

Step 1: Reset the Printer

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. Disconnect the power cord from the back of the printer.
4. Unplug the power cord from the power source.
5. Wait for 60 seconds.
6. Plug the power cord back into the power source.
7. Reconnect the power cord to the printer.
8. Turn on the printer, if it does not turn on automatically.

Step 2: Remove and Reinstall the Printhead

1. Turn on the printer.
2. Open the ink cartridge access door.
3. Wait for the carriage to stop moving before you continue.
4. Lift the printhead latch and remove the printhead.

1. Place the printhead face-up on a sheet of paper.
2. Reinsert the printhead securely into the carriage.
3. Lower the printhead latch.

1. Close the ink cartridge access door.

Step 3: Check Ink Cartridges

1. Inspect the ink cartridges for damage and ensure they are correctly installed.
2. Replace any low or empty ink cartridges with genuine HP cartridges.

Step 4: Update Printer Firmware

Check for any available firmware updates for your printer and install them. Go to the HP Software and Driver Downloads page, enter your printer model, and download the latest firmware.

Step 5: Replace the Printhead

If the error persists, you might need to replace the printhead:

1. Order a new printhead from the HP Parts Store.
2. Install the new printhead following the instructions provided in the package.

HP OfficeJet Pro 9100, 9700 Printers - Replace the Printhead

Also, refer to this guide: HP Inkjet printers - Printhead errors | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,