error message: incompatible supplies

[saizzhao]

printer was working fine until I started to replace the cartridges. I first started with the black, It's a new, authentic HP cartridge, except that the one came with the printer is 207A, the one I replaced is 206X as only 206A or 206X is available to be shipped to China via amazon.  However, I got an "incompatible supplies" message, went through all the recommended steps suggested (reinstall cartridge, clean contacts, reset printer) and nothing helped. Assuming all 4 cartrdiges are needed (black and 3 colored ones), I purchased a set and the problem persists. Reinstalled the old, nearly empty cartrige and it works fine (except for the fact that it's nearly empty). Removed it, reinstalled the new cartrige again, I'm once again getting the "incompatible cartrige" message. 

[Nal_NR]

Hi @saizzhao,

Welcome to the HP Support Community. 

I'd like to help!

Fabulous analysis. Spectacular diagnosis of the issue before posting. Kudos to you for that. You've done a remarkable job performing the steps. 

Reset the printer

Sometimes an error message persists even though there is no packing material or jammed paper inside the printer. Resetting the printer might resolve the error.

With the printer turned on, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Reconnect the power cord to a wall outlet and to the printer.

NOTE:

HP recommends plugging the printer directly into a wall outlet.

Replace the toner cartridge

If the previous steps did not resolve the issue, replace the toner cartridge with a genuine HP toner cartridge.

If replacing the toner cartridge did not resolve the issue, continue to the next step.

If this does not fix the issue, Service the printer.

If the error message continues and you have tried all the other steps in this document, service the printer.

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

Hope this helps! Keep me posted for further assistance.
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